Privacy policy

✅ SHIPPING POLICY

Last Updated: May 2026

Thank you for shopping with Locatra™.

We are committed to delivering your order safely and efficiently.


Order Processing

All orders are processed within 1–2 business days (Monday–Friday, excluding holidays).

Once your order is processed, you will receive a confirmation email with tracking information.


Shipping Time (United States)

Estimated delivery time: 7–12 business days

Delivery times may vary slightly depending on:

  • Your location
  • Carrier delays
  • Seasonal demand
  • Weather conditions

Please note that shipping times are estimates and not guaranteed delivery dates.


Tracking Information

All orders include tracking.

Once your order ships, you will receive a tracking number via email. Please allow 2–3 days for tracking information to update in the carrier’s system.


International Fulfillment

To ensure efficient delivery and product availability, some orders may ship from our international fulfillment partners.

We work with trusted logistics providers to ensure safe and reliable delivery.


Incorrect Address

Customers are responsible for providing the correct shipping address at checkout.

If an incorrect address is entered and the order has already shipped, we are unable to reroute the package.


Delays

Locatra™ is not responsible for shipping delays caused by:

  • Customs processing
  • Carrier issues
  • Natural events
  • Incorrect address submission

If your order is significantly delayed, please contact us at:
locatra.store@gmail.com


✅ REFUND & RETURN POLICY

Last Updated: May 2026

At Locatra™, customer satisfaction is important to us.


30-Day Return Policy

We offer a 30-day return policy from the date your order is delivered.

To be eligible for a return:

  • The item must be unused
  • The item must be in original condition
  • The item must be in original packaging

Non-Returnable Items

We do not accept returns for:

  • Used or damaged items (not due to defect)
  • Items damaged due to misuse
  • Orders returned without prior approval

Return Process

To request a return, please contact:

locatra.store@gmail.com


Include:

  • Your order number
  • Reason for return
  • Photos (if applicable)

Returns must be approved before being sent back.


Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Shipping fees are non-refundable.


Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with photo evidence.

We will review and provide a replacement or refund if approved.


Refund Processing

Once your return is received and inspected:

  • Approved refunds will be issued to your original payment method.
  • Please allow 5–10 business days for processing.

Order Cancellations

Orders may be canceled within 12 hours of purchase.

Once an order has been processed or shipped, it cannot be canceled.


✅ TERMS OF SERVICE

Last Updated: May 2026

By accessing or using https://locatra.store, you agree to the following Terms of Service.


1. General Conditions

Locatra™ reserves the right to refuse service to anyone at any time for any reason.

By placing an order, you agree that all information provided is accurate and complete.


2. Product Information

We strive to display accurate product descriptions and images.

However, we do not guarantee that product descriptions, pricing, or other content is error-free.

We reserve the right to correct errors and update information at any time.


3. Pricing & Availability

All prices are listed in USD.

We reserve the right to modify prices or discontinue products without notice.


4. Limitation of Liability

Locatra™ shall not be held liable for:

  • Indirect or incidental damages
  • Shipping delays beyond our control
  • Loss resulting from misuse of the product

Use of our products is at the customer's own risk.


5. Apple Compatibility Disclaimer

Locatra™ Smart Tracking Card is compatible with Apple Find My and requires:

  • iPhone
  • iOS 14.5 or later

Locatra™ is not affiliated with or endorsed by Apple Inc.

Apple and Find My are trademarks of Apple Inc.


6. Fraud Prevention

We reserve the right to cancel any order suspected of fraud or unauthorized activity.

Additional identity verification may be required for high-risk transactions.


7. Governing Law

These Terms shall be governed by and interpreted in accordance with applicable laws.


8. Contact Information

For questions regarding these Terms, please contact:

locatra.store@gmail.com
https://locatra.store

 

LOCATRA™ – PRIVACY POLICY

Last Updated: May 2026

At Locatra™, your privacy and data security are extremely important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from https://locatra.store.

By using our website, you agree to the practices described below.


1. Information We Collect

When you visit our site, we may collect the following information:

Personal Information You Provide:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment details (processed securely through third-party providers)

Automatically Collected Information:

  • IP address
  • Browser type
  • Device information
  • Pages viewed
  • Time spent on our website
  • Referring website

We collect this information to improve your shopping experience and process your orders securely.


2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Provide order confirmations and tracking updates
  • Respond to customer service inquiries
  • Prevent fraud and unauthorized transactions
  • Improve our website performance and advertising
  • Send important updates related to your purchase

We do NOT sell your personal information to third parties.


3. Payment Security

All payments are processed through secure third-party payment providers such as Shopify Payments, PayPal, or other encrypted gateways.

We do not store or have access to your full credit card information.

All transactions are protected using SSL encryption technology.


4. Order Fulfillment & Third-Party Services

To fulfill orders, we may share necessary shipping information (such as your name and delivery address) with trusted fulfillment partners and logistics providers.

Some orders may ship from international fulfillment partners depending on inventory availability.

We only share the information required to deliver your order.


5. Advertising & Analytics

We use trusted advertising and analytics platforms, including:

  • Meta (Facebook & Instagram)
  • Google Analytics
  • Shopify analytics tools

These platforms may use cookies or tracking technologies to:

  • Measure ad performance
  • Show relevant advertisements
  • Improve user experience

You can manage ad preferences directly through Facebook or Google settings.


6. Cookies

Our website uses cookies to:

  • Keep items in your cart
  • Improve site functionality
  • Analyze traffic
  • Personalize your shopping experience

You can disable cookies in your browser settings at any time, though some website features may not function properly.


7. Data Retention

We retain order information for our records unless and until you request deletion.

Certain information may be retained for legal, tax, or fraud prevention purposes.


8. Your Rights (U.S. Customers)

If you are a U.S. resident, you may:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your data (where legally permitted)

To make a request, please contact us at:

Support Email: locatra.store@gmail.com


9. Data Protection

We implement industry-standard security measures to protect your personal information.

However, no online transmission is 100% secure, and we cannot guarantee absolute security.


10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

Updates will be posted on this page with a revised "Last Updated" date.


11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: locatra.store@gmail.com
Website: https://locatra.store